Virginia Rent Relief Program (RRP) Landlord Application Frequently Asked Questions (FAQs)

I live in Chesterfield or Fairfax County. Am I eligible for RRP assistance?

Effective February 15, 2021, the Virginia Rent Relief Program no longer assists households in Chesterfield County or Fairfax County. Landlords in these jurisdictions will need to apply directly through each locality’s program.

UPDATE AS OF WEDNESDAY, DECEMBER 15, 2021

Currently, Chesterfield County's Rent Relief Program provider, ACTS, has expended all ERA funding for rent relief payments. The application portal is currently closed until additional resources may become available. Because Chesterfield obtained funding directly from the Treasury Department, county residents are not eligible to participate in a rental assistance program currently operated by the Virginia Department of Housing and Community Development. To learn about benefit programs and other services available through the Chesterfield-Colonial Heights Department of Social Services, visit https://www.chesterfield.gov/569/Social-Services, email the department at local041@chesterfield.gov, or call 748-1100.

I submitted an application with Virginia Housing before December 1, 2021. How do I check the status of my application?

Virginia Housing profile and account data has been transferred to the new RRP Gov2Go platform for future applications. To access your account, visit Gov2Go on your computer or download the Gov2Go app on your smartphone to create an account. You may submit new applications using the Landlord User Guide. If you need direct assistance, please contact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m. (EST) Monday-Friday.

How do I submit a new landlord application?

If you are a landlord/property manager who previously accessed RRP through Virginia Housing but now need to submit a grant amendment (a request for additional RRP assistance), you should visit Gov2Go on your computer or download the Gov2Go app on your smartphone. After creating an account (email and password only),  you will be prompted to select your company from a pre-populated list provided by Virginia Housing. Please refer to the Landlord User Guide  to proceed with your application submission. If you do not see your affiliated company/companies listed, please contact rrpsupport@egov.com to receive direct assistance. 

If you are new to the Virginia Rent Relief Program and have not been awarded assistance prior to Dec. 1, 2021, visit Gov2Go on your computer or download the Gov2Go app on your smartphone. Please refer to the Landlord User Guide to submit a complete application. You may contact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m. (EST) Monday-Friday to receive direct assistance.

What documentation must a landlord submit?

The lease, the ledger, and a Virginia W-9. 

Are Federal W-9’s acceptable or must they be Virginia W-9’s?

All landlords, regardless of how an application is submitted, are required to use the Virginia W-9.

After a landlord submits an application, how does the tenant submit their supporting documentation?

Landlords will provide their tenant’s contact information (i.e. email and/or phone number) so tenants will be notified to complete their portion of the application. This information will be linked to the landlord’s application to create a “case” to be reviewed for approval.

My tenant submitted an application, but I have not received a notification to submit my supporting documentation. Who do I contact for assistance?

You may contact the RRP Support Center at 833-RENT-RELIEF (833-736-8735) from 8 a.m.-8 p.m. (EST) Monday-Friday to receive direct assistance.

What if my tenant will not cooperate?

A landlord cannot proceed with an RRP application without the tenant’s cooperation. 

What if my tenant does not have a smartphone or computer?

Assistance filing applications is available through your local RRP Support Center at 1-833-RENT-RELIEF (1-833-736-8735).

How can I check the status of an application?

Landlords should login into their Gov2Go Virginia RRP Outreach organization which can be located here.

How will I be notified that my application has been approved/denied?

You and your tenant will be notified via email if you completed your landlord application online. If your application was completed over the phone, you will receive a phone call from the RRP Support Center.

Will landlords get an email that documents the eligible/not-eligible status of tenants?

No. Landlords will not receive notification if their tenant is ineligible as applicants cannot submit an application if they are deemed ineligible during the screening process. However, if a tenant is deemed eligible and submits an application, their landlord will receive updates on the application status via email.

How and when will I receive payment?

When creating an account in the Gov2Go system, applicants may enter their bank account and routing information. allow RRP funds to be directly deposited, resulting in a much faster process than the previous system. Once approved, funds will be transferred electronically within 1-4 business days, depending on the bank. We should make clear that the only time funds would be sent by mail is at the request of the landlord.

Who prepares the 1099 form for RRP funds received by the property management company and remitted to these landlords?

The organization that issued the payment to the property management company/owner is responsible for preparing and delivering the 1099.

If a property is purchased with a tenant(s) already in place and the lease is signed from a previous owner, how do we properly complete the landlord information if the W-9 and the lease are not matching?

The new owner should provide their Virginia W-9 as well as proof of sale of the property as an attachment to their application, showing the previous owner has sold the property to the owner listed on the Virginia W-9 submitted with the application.

What do I do if I suspect an RRP applicant has, intentionally or unintentionally, submitted a fraudulent application or fraudulent supporting documentation?

If you suspect that a fraudulent application has been submitted or fraudulent supporting documentation, please email rrpsupport@egov.com.

I received RRP assistance before, may I submit a renewal application after Sunday, May 15, 2022?

No. The RRP application portal will be closed to both new and renewal applications on Sunday, May 15, 2022, at 11:59 pm. Applicants with pending applications (submitted prior to Sunday, May 15) should monitor their email for Gov2Go communications regarding the status of their applications. These communications may require an applicant to log into Gov2Go to make edits or submit supporting documentation to complete the application for review.

How do I know that my application has been completed and submitted?

A complete application is one that includes an application from both the tenant and landlord with all the appropriate supporting documentation. Specifically, a landlord must submit an online application via Gov2Go with a lease, ledger, and W9 as supporting documentation. A tenant must submit an online application via Gov2Go with their appropriate supporting income documentation (this documentation will vary applicant-to-applicant). Both applications will then be cased together for review and approval. However, if any part of the required components is incomplete, incorrect, or missing, the application is not deemed complete. It will be returned to the applicant with guidance to make corrections. An application cannot be cased and reviewed until these corrections are made. Please monitor your email for Gov2Go communications to ensure your application has not been returned to you for missing/incorrect information. If you need assistance making corrections, please contact 833-RENT-RELIEF or rrpsupport@egov.com

My tenant was cooperating with me and they submitted an application, but now they refuse to complete their application. May I still receive help?

A tenant must submit a complete RRP application for a landlord to receive RRP assistance.

How do I know if my tenant applied?

Call 833-RENT-RELIEF to learn whether your tenant completed an application.